Privacy Policy

1.1. Personal Identification Information: Name, contact number, email address, and delivery/billing address.

1.2. Order and Preference Information: Meal preferences, dietary restrictions, allergy information, subscription plan details, and order history.

1.3. Payment Information: Payment confirmation and transaction reference data. Card, UPI, or net-banking credentials are processed by authorised third-party payment gateways and are not collected, stored, or retained by the Company.

1.4. Communication Records: Correspondence exchanged via WhatsApp, telephone, email, or the website, including feedback, complaints, and service requests.

1.5. Technical Information: IP address, device and browser type, access timestamps, and website usage data collected through cookies or similar tracking technologies.

1.6. Voluntarily Provided Information: Any additional information you choose to furnish, including reviews, testimonials, or survey responses.

2.1. To process, fulfil, and deliver orders placed by you.

2.2. To create and manage subscription accounts and maintain order history.

2.3. To communicate with you regarding order status, delivery, billing, or account-related matters.

2.4. To respond to queries, grievances, and feedback.

2.5. To comply with applicable legal, regulatory, and statutory obligations, including under the Food Safety and Standards Act, 2006 and rules made thereunder.

2.6. To improve the Company’s products, services, and website functionality through analysis of usage patterns.

2.7. To send promotional or marketing communications, solely where you have provided explicit consent, which may be withdrawn at any time in accordance with Clause 5.

3.1. The Company does not sell, rent, or trade personal information to any third party for monetary consideration.

3.2. Personal information may be disclosed to:

3.2.1. Delivery and logistics partners, strictly for the purpose of order fulfilment;

3.2.2. Payment gateway providers, strictly for the purpose of processing transactions;

3.2.3. Professional advisors, including legal counsel and auditors, on a need-to-know basis;

3.2.4. Government authorities, regulators, or law enforcement agencies, where disclosure is required under applicable law, regulation, court order, or governmental request.

3.3. Any third party to whom personal information is disclosed shall be bound by confidentiality obligations no less protective than those set out in this Policy.

4.1. Personal information shall be retained only for so long as is necessary to fulfil the purposes outlined in this Policy, or as required to comply with applicable legal, accounting, or reporting obligations.

4.2. Upon expiry of the applicable retention period, personal information shall be securely deleted or anonymised, save where retention is mandated by law.

5.1. You have the right to confirm whether the Company holds personal information concerning you and to obtain a summary of such information.

5.2. You have the right to request correction or updation of inaccurate or incomplete personal information.

5.3. You have the right to request erasure of your personal information, subject to the Company’s legitimate business, legal, and regulatory retention requirements.

5.4. You may withdraw consent for the processing of your personal information at any time, provided that such withdrawal shall not affect the lawfulness of processing carried out prior to withdrawal, and may result in the Company’s inability to continue providing certain services.

5.5. You may opt out of promotional or marketing communications at any time by written request to the Company.

6.1. The Company implements reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect personal information against unauthorised access, alteration, disclosure, or destruction.

6.2. Notwithstanding the foregoing, no method of electronic transmission or storage is wholly secure, and the Company does not warrant absolute security of information transmitted over the internet.

6.3. In the event of a data breach likely to affect Users, the Company shall take reasonable steps to notify affected Users and relevant authorities as required under applicable law.

7.1. The website may employ cookies and similar technologies to enhance user experience, remember preferences, and analyse website traffic.

7.2. Users may disable cookies through their browser settings; however, this may affect the functionality of certain features of the website.

8.1. The website may contain links to third-party websites, including social media platforms such as Instagram. This Policy does not extend to, and the Company assumes no responsibility for, the privacy practices or content of such third-party websites.

8.2. Users are advised to review the privacy policies of any third-party website accessed via links on the website.

9.1. The Company’s services are not directed at, nor intended for use by, individuals under eighteen (18) years of age.

9.2. The Company does not knowingly collect personal information from minors. Where it comes to the Company’s attention that personal information of a minor has been collected without appropriate consent, such information shall be deleted forthwith.

10.1. Personal information is primarily stored and processed within India. Where any processing is undertaken through service providers located outside India, the Company shall ensure that such transfer is undertaken in compliance with applicable law.

11.1. The Company reserves the right to amend, modify, or update this Policy at its sole discretion, at any time, to reflect changes in legal, regulatory, or operational requirements.

11.2. Any amendment shall take effect upon publication on the website, together with a revised “Last Updated” date. Continued use of the website or services following such amendment shall constitute acceptance of the amended Policy.

12.1. In accordance with the Information Technology Act, 2000 and rules framed thereunder, the Company has appointed a Grievance Officer to address complaints and concerns regarding the processing of personal information.

12.2. The Grievance Officer shall acknowledge receipt of any complaint within a reasonable time and shall endeavour to redress the same in accordance with applicable timelines prescribed under law.

13.1. This Policy shall be governed by and construed in accordance with the laws of India.

13.2. Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

14.1. If any provision of this Policy is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

For questions, clarifications, or requests concerning this Privacy Policy, you may contact the Company at:

Email: hello@cleanandgreenmeals.com

Address: Unit 05, Ground Floor, Smart Tower, 100 Feet Road, Indiranagar, Bangalore 560038