Privacy Policy

Clean & Green Meals (“we”, “us”, “our”) is operated by Clean & Green The Cafe, Indiranagar, Bangalore 560038. We take your privacy seriously and are committed to handling your personal data with care and transparency.

When you use our website or place an order, we may collect:

• Contact information — name, phone number, email address
• Delivery information — delivery address, area, pincode
• Order history — meals ordered, plan types, dates
• Payment information — processed securely by our payment gateway partner; we do not store card details
• Usage data — pages visited, browser type, device type (via cookies and analytics)
• Communication data — any messages you send us via WhatsApp, email, or contact forms

We use the data we collect to:

• Process and fulfil your meal plan orders
• Communicate order confirmations, delivery updates, and support responses
• Send you service-related notifications (e.g., cutoff reminders, menu updates)
• Improve our website, menus, and service quality
• Comply with legal and regulatory obligations

We do not sell your personal data to any third party.

We use essential cookies to remember your delivery location preference and maintain your cart session. These are strictly necessary for the service to function correctly.

We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can disable non-essential cookies through your browser settings without affecting your ability to place orders.

We share your data only with:

• Our order management system — OneFoodDialer / CubeOne, which processes and tracks your orders
• Payment gateway — Razorpay or equivalent, which securely handles payment transactions
• Delivery staff — your name and delivery address to complete your order

All third-party processors are bound by data processing agreements and applicable data protection law.

We retain your personal data for as long as your account is active or as needed to provide the service, and for a further period as required by applicable law (typically 7 years for financial records).

You may request deletion of your personal data at any time, subject to legal retention requirements.

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at hello@cleanandgreenmeals.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

Our service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this policy from time to time. The latest version is always published on this page. We will notify you of material changes via email or a prominent notice on our website.

For any privacy-related enquiries, contact us at hello@cleanandgreenmeals.com or via WhatsApp. We aim to respond within 48 hours.